How do I find my GATEZERO ticket?
Sign in and open your account tickets page to view active QR tickets. If a purchase does not appear, check that you used the same email or phone number at checkout before opening a support request.
Help centre
How can we help?
Choose a topic below. For help with a specific purchase, sign in so the support team can securely see the relevant order and ticket details.
Tickets & entry
Find your QR ticket, check event entry rules or get help when a ticket is missing.
Get help →Organizer help
Get support with event publishing, check-in, promotions, finance and settlements.
Get help →Contact support
Send the team your event name, order code and a clear description. Never include a password, full card number or one-time verification code.
Support FAQs
How do refunds work on GATEZERO?
Refund eligibility depends on the event's published refund rules and ticket tier. Review the refund policy and your order details, then submit a support request from your account if you need help.
What should I include in a support request?
Include the event name, order code, ticket holder details and a clear description of the issue. Do not share passwords, full card numbers or one-time verification codes.
Where can organizers get help?
Organizers can use the organizer help route for questions about event publishing, ticket tiers, QR check-in, promotions, finance, refunds and settlements.